Director of revenue management
Kerry Hotel Pudong, Shanghai
Ofelia shares her insights on questions relating to pricing, revenue management and marketing from hoteliers and travel agents based on real situations and experiences gained from nearly six years of revenue management practice.
PayPal is a convenient and safe online payment platform for customers, but not always so for middlemen like us. In some cases, PayPal does not prompt us when they receive payments from our clients and sometimes even delays payments for weeks.
The Indonesian currency is getting much stronger. Our contract rates with the overseas agents are in US dollars, while our spending in Indonesia is mostly in rupiah. Increasing selling prices too much will make us uncompetitive, while a normal five- to 10-per cent increase is barely enough to cover the overhead.
The travel industry is becoming a "dog eat dog" world. On one end, procurement managers are pressing for competitive rates, yet on the other, they also expect "freebies" or "favours" which have a direct cost to the business.