Since the mid-'90s, the clarion call to travel agents has been - and still is - for them to embrace technology. So I could not contain my gasp when I hear Grab, one of South-east Asia's most successful startups, say it is embracing travel agents.
We get mystery shoppers and qualified quality inspectors to audit our retail fronts and hotels - why not audit elephant camps, or for that matter, other forms of tourism attractions where there is reason to suspect things are not done correctly?
Back when international cruise lines were only beginning to show some interest in homeporting a ship in Asia either for a few months or year-round cruising, I remember expressing an opinion in TTG Asia how shortsighted they were to be deploying their older ships. The Asian leisure outbound market was already going places, its travellers quickly grasping a quality product from a musty one.
As a traveller, I used to lament how tiresome flying has become...But today I'd have more stringent checks at airports, planes and trains, hotels, beach resorts, etc, please. This should be the new normal.