Mystery Shopper

 
 

Peach Aviation vs Vanilla Air

JULIAN RYALL
Planning for a week-long vacation to Hong Kong with his wife and young child, Tokyo-based Julian Ryall checks out the flight options and prices offered by two Japanese LCCs - Peach Aviation and Vanilla Air - and makes his choice

Airbnb vs Parkroyal, Darling Harbour Sydney

PAIGE LEE PEI QI
As a one-week holiday in Sydney with two friends approaches, Paige Lee Pei Qi compares the wealth of options available on the Airbnb platform versus a traditional hotel website, in an effort to scout for a convenient and wallet-friendly accommodation

Apple Vacations and Conventions, Kuala Lumpur

S PUVANESWARY
Apple Vacations makes consultation a breeze with its great location and excellent service but could do with more promotional materials for traveller inspiration

Jetour Holiday, Hong Kong

PRUDENCE LUI
Jetour Holiday's new branch is easy to find and service is satisfactory, though it could afford to fine-tune standards

Reli Tours and Travel, Manila

ROSA OCAMPO
Already enjoying an enviable location at the Mall of Asia, Reli Tours and Travel needs to boost its aesthetical appeal

Starlite DMC, New Delhi

SHEKHAR NIYOGI
Service is good but the store layout at Starlite DMC could be more customer-friendly

Triways Travel Network, Kuala Lumpur

S PUVANESWARY
Fashion, coffee and travel go hand in hand at the spacious and inviting Triways Travel Network head office

Super Travels, Singapore

LEE PEI QI
Super Travels was relaunched earlier this year but needs to refresh its service standards

Shanghai China International Travel Service, Shanghai

HONG XU
Shanghai China International Travel Service's newly renovated store specialises in experiential service but needs to improve on customer engagement

Viva Voyage Bangkok

GREG LOWE
Greg Lowe discovers on his trip to Viva Voyage Bangkok a straightforward travel agency with decent service, but the devil's in the detail