Tip Sheet

 
 

 

Beating OTAs at their own game

XINYI LIANG-PHOLSENA
Learn from the experts, take heed of technology currently shaping the travel landscape and pick up new ideas on how to do business better

At your e-service

DANNON HAR
A number of virtual concierge solutions have recently hit the market, offering hoteliers a range of customer-service apps that integrate with their existing property management systems (PMS).

Making refunds a breeze

ROHIT KAUL
Ashish Kashyap is the CEO and founder of Ibibo Group, which owns several online travel portals such as Goibibo.com, a hotel and air aggregator; redBus.in, an online bus ticketing platform; and ibibo Ryde, a car and cab sharing app.

Curious encounters in Sri Lanka

FEIZAL SAMATH
Rukmankan Sivaloganathan, co-founder and CEO of Trekurious.com, an experiential travel and lifestyle company based in Sri Lanka, was formerly a well-paid banker but felt that "something was missing" in his previous job.

Made to order

CAROLINE BOEY
A former reporter with London's Sunday Times, Sarah Keenlyside moved to China in 2005 where she was involved with running the Time Out magazine. It was during the 2008 Beijing Olympics that spurred her to help visitors who found it hard to navigate around the city.

A market for same-day tours

S PUVANESWARY
KL Tan, general manager of Borneo Trails Tours & Travel, has launched WonderfulBorneo.com, a portal that caters to same-day bookings

A sharing economy on trips

PAIGE LEE PEI QI
CEO and co-founder of Triip.me, Ha Lam, spent over eight years in the travel industry and used to be the tour guide for many international friends visiting Ho Chi Minh City.

Innovator - Empowering local communities

XINYI LIANG-PHOLSENA
Growing up in upcountry Thailand, the exposure to the ingenuity of rural cultures from young drives Somsak Boonkam, founder and CEO of Local Alike, to address socio-economic inequalities among less advantaged communities.