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SATS rolls out airport travel concierge app

Pamela Chow, Singapore, August 11, 2017

Changi Airport’s ground-handling and in-flight catering service provider SATS has launched a mobile app, Ready To Travel, that helps travellers plan their trips and navigate airports around the world.

 

Officially released at the NATAS travel fair today, Ready To Travel provides travel alerts, safety advisories, airport navigation, social itinerary planning and attraction bookings, among others. Services on the app will be updated weekly.

 

The app comes in handy for passengers finding their way around airports

 

It currently offers point-to-point airport directions for Changi Airport, Bangkok’s Suvarnabhumi Airport, Tokyo’s Narita Airport and Hong Kong’s Chek Lap Kok Airport.

 

There are plans to expand the app to include more airports in the region frequented by Singaporean travellers and integrate it with online check-in services and FAST (fast and seamless travel) terminals used in Changi Airport, said Alex Hungate, SATS president and CEO.

 

SATS is also in talks with airline partners to develop the app, and will soon include more offerings such as pre-flight duty-free purchases, buggy rental at Changi Airport as well as in-flight purchase services.

 

“As more of the passengers’ journey becomes digital, SATS needs to develop its own consumer and social marketing to accompany the user,” Hungate told TTG Asia. “We can pull together the physical and digital with our ground-handling experience across 50 airports in the region, as well as our relationship with airports and airlines.”

 

The Ready to Travel app is free to download on the iTunes Store and Google Play Store.