Already enjoying an enviable location at the Mall of Asia, Reli Tours and Travel needs to boost its aesthetical appeal
PRESENCE Reli Tours and Travel is located next to the south entrance to the Mall of Asia, the biggest shopping complex in the Philippines, and easily accessible from the SMX Convention Center and Mall of Asia Arena entertainment and sports venue just across the road.
It has an attractive glass facade with the agency’s name is spelled in blue on an eye-catching yellow background on top. Sure to attract the attention of passers by, notices about the agency’s services, airline partners, office hours, etc are splashed in bold red.
Inside, the office space is rather small and not so well laid out; a bit drab and cramped, lacking the colours and attractiveness of its all-glass façade.
APPEARANCE The staff were casually groomed and attired in shirts when I visited late afternoon one Saturday. Although they looked tired and there were still several clients to attend to, they were polite and approachable. They were attentive in providing me with the needed information and responded well to questions.
EASE The staff know their stuff. With a click at the computer, they were able to provide required flight information. With the flick of a hand, they gave me a leaflet about all the requirements for getting a visa to Japan. From their knowledge of the destinations on offer, they were able to tell me pronto all that I needed to know about tours and packages. And they could recite all the services they can and cannot provide without wasting the customer’s time.
SUGGESTIONS As it already enjoys an enviable location at the Mall of Asia and the obvious patronage of clients, perhaps the next step is for Reli Tours and Travel to spruce up its office to make it as attractive and colourful as its façade. The office layout can be rejigged to make it look bigger than it really is while maximising the use of limited space. It can also make do with a display stand for their products, services, destination brochures, etc.